In today’s global economy, offshore contact centers play a critical role in delivering seamless customer service across borders. However, these centers often face significant challenges due to high latency internet connections, leading to delayed data transfers and reduced efficiency. Enter Tillered, a game-changing solution designed to bridge this gap and enhance the performance of offshore contact centers, enabling them to support their global clients effectively.

Tillered leverages advanced network optimization technologies to significantly speed up data transfers across high latency connections. By addressing the weaknesses of the TCP stack on end-user devices without requiring any software installation, Tillered ensures that data reaches its destination swiftly and reliably. This is particularly beneficial for offshore contact centers, where agents often struggle with slower internet speeds compared to their clients in regions like the USA.

One of the key advantages of Tillered is its ability to provide a consistent and fast internet experience regardless of geographical location. For instance, a customer service agent based in the Philippines can see the Internet exactly the same as their client in the USA. This parity is crucial for maintaining efficient communication and ensuring that customer interactions are smooth and professional.

Tillered’s solution is scalable and easy to implement, making it an ideal choice for large offshore contact centers with extensive data transfer needs. Whether it’s handling customer queries, accessing cloud-based CRM systems, or transferring large files, Tillered optimizes every aspect of data transmission, reducing lag and enhancing overall productivity.